Reference and Information Services in the 21st Century
9/23/2007
This is an instructional book for future reference librarians to learn how to better serve their patrons. It is quite interesting but can be dry in parts. I am using it for a class and have learned much.
Fabulous book!
10/17/2007
I highly recommend this book for all library school students, and for practicing librarians too. The book mentions many of the resources available, and tells you how to use them too.